Frequently Asked Questions
Everything you need to know about shopping with Saskatoon Co-op.
How does the grocery pickup and delivery service work?
Simply place your order online via our website or app. You can choose a convenient time slot for curbside pickup at your preferred Saskatoon Co-op location or opt for home delivery within the city limits.
Are my Co-op membership benefits applicable online?
Yes, absolutely. Ensure you enter your Co-op membership number during the checkout process to earn equity and cash back on all eligible food and pharmacy purchases.
How do you ensure the freshness of produce and meat?
Our professional shoppers are trained to select only the highest quality produce and freshest cuts of meat, just as you would choose them yourself. All items are stored in temperature-controlled environments until they reach your door.
What is your policy on product substitutions?
If an item you ordered is out of stock, we will provide a substitute of equal or greater value if you have opted-in for substitutions. You will only be charged the price of the lower-cost item.
Can I return grocery items purchased online?
For safety reasons, perishable items cannot be returned. However, if there is an issue with the quality of your order, please contact our customer service team within 24 hours for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as Co-op gift cards for all online grocery transactions.